Customer Help

How can we help?


What Comes with the chillwell Cold plunge?

Does it really all fit into one backpack?

You bet it does! You can haul your ChillWell Cold Plunge to your next local cold plunge party or check it at the airport for your next trip to Palm Springs! Cold plunging makes every party or vacation more fun!

How do I set it up?

It's so easy! Our cold plunge uses standup paddle board tech for ease of use, easy storage, and durability. All you have to do is inflate with the included pump, place the cold plunge on a level surface (with nothing sharp or pointy underneath), and fill it up with ice and water! That's it!

We also encourage you to use the included mat for additional protection underneath.

Shipping, Returns & Exchanges

What is the shipping policy?

Shipping Inside Continental USA. The cost of shipping inside the continental USA will be subject to a shipping cost based on the geographic location of the delivery address, and shall be shown prior to check out.

Please contact us for orders to HI & AK & Internationally.

How soon will my order ship?

All orders ship within 1-2 business days.

Return Policy

30-Day Money Back Gurantee

30 Day Money Back Guarantee, return shipping not included. A restocking fee may apply.


Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is shipped, we are unable to alter or cancel it.

Warranty Info / Policy

What is your warranty?

ChillWell Cold Plunge stands behind the quality and durability of our products. We provide a manufacturer warranty replacement guarantee for 1 year.

Can I use a chiller with it?

Yep! But do I really need a chiller?

· Penguin: We have partnered with Penguin to provide a USA made chiller that is seamless to use with the CWCP cold plunge.

· Ice Barrel Chiller: The CWCP can be integrated with the amazing Ice Barrell Chiller.

Privacy Policy

What is your Privacy Policy

ChillWell Cold Plunge Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.

Get in touch

Have questions about your order, or a general inquiry?